OAKland Group’s
privacy & cookies policy


OAKLAND GROUP is committed to protecting your personal information when you are using OAKLAND GROUP services. We want our services to be safe and useful environments for our audience. This Privacy & cookies Policy relates to our use of any personal information we collect from you via the following online services:

Any OAKLAND GROUP website that links to this Privacy & cookies Policy;
Social media or official OAKLAND GROUP content on other websites;
Mobile devices;
Web site contact form.
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

In order to provide you with the full range of OAKLAND GROUP services, we sometimes need to collect information about you.

This Privacy & cookies Policy explains the following:

What information OAKLAND GROUP may collect about you;
How OAKLAND GROUP will use information we collect about you;
When OAKLAND GROUP may use your details to contact you;
Whether OAKLAND GROUP will disclose your details to anyone else;
Your choices regarding the personal information you provide to us;
The use of cookies on OAKLAND GROUP websites and how you can reject cookies.
OAKLAND GROUP is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including EU General Data Protection Regulation (GDPR) (these laws are referred to collectively in this Privacy & cookies Policy as the « data protection laws »). No website can be completely secure; if you have any concerns that your OAKLAND GROUP account could have been compromised e.g. someone could have discovered your password, please get in touch straight away.

OAKLAND GROUP websites can contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


OAKLAND GROUP is a swiss-headquartered and high-value services company whose positioning consists in helping entreprises of any size to capitalize as much as possible on their data patrimony without compromising the integrity, the confidentiality and the security of individuals personal data.

Our online services
Our global WW website www.oaklandgrp.com,
Our contact details : 20, Route de pré-bois, 1215 GENEVA (Switzerland)

Other companies might reference OAKLAND GROUP-branded services. These companies must operate to OAKLAND GROUP standards but please make sure you always check the Privacy & cookies Policy of the websites you use so you know who runs the website and how they will use your data.

When we refer to ‘’we’’ or ‘’our’’ or ‘’OAKLAND GROUP’’ we are referring to all OAKLAND GROUP branches, subsidiaries, activities in the world.


When you participate in, access or sign up to any of OAKLAND GROUP’s services, activities or online content, such as newsletters, competitions, live chats, message boards, web and mobile notifications, telephone or text OAKLAND GROUP, book tickets for a OAKLAND GROUP event or create an account using OAKLAND GROUP’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of OAKLAND GROUP services (such as what you read or watch on OAKLAND GROUP Online and items you have “added” when signed in to your OAKLAND GROUP account).

Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or LinkedIn feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Twitter. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow OAKLAND GROUP to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by OAKLAND GROUP.


OAKLAND GROUP will use your personal information for a number of purposes including the following:

Referring to the legitimate interest : to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
As part of the performance of a contact : for « service administration purposes », which means that OAKLAND GROUP may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy & cookies Policy or Terms of Use, to let you know if your OAKLAND GROUP account has become dormant and to ask if you would like to use it again before we close it);
Where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so that we can offer a more relevant, tailored service. For instance we will propose you collaborative and private forums where some special contents of interests will be distributed;
As per the consent you gave if you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters, or disable personalisation. Please visit Your Account in Using OAKLAND GROUP to find out more;
To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from Switzerland or the EU or not.
For analysis and research purposes so that we may improve the services offered by OAKLAND GROUP;
We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and
Where OAKLAND GROUP proposes using your personal information for any other uses we will ensure that we notify you first. Please see section 18 below for details.

OAKLAND GROUP will always ensure that the personal data we may have on you is up-to-date. For this we will contact you on a regular basis to ask you to validate the data you’ve entered on any of our websites, mobile app or online services while registering.


If you have registered for a OAKLAND GROUP account this will also allow you to login to OAKLAND GROUP website for your location and some other OAKLAND GROUP websites and apps.

You might be asked to use your OAKLAND GROUP account on other OAKLAND GROUP services to enable you to sign in and seamlessly enjoy OAKLAND GROUP services. For example, you need a OAKLAND GROUP account to be able to create and use an account for accessing a new OAKLAND GROUP knowledge sharing application. This gives you a better experience by enabling you to watch your purchased programmes in OAKLAND GROUP iPlayer.

To enable this functionality, some information needs to be shared between the different parts of OAKLAND GROUP that are providing you with a service. So, if you have a OAKLAND GROUP global account, your registration details will be shared between OAKLAND GROUP legal entities.

Your OAKLAND GROUP account will always be covered by the policies of this website. But, please be aware that additional policies may apply if your OAKLAND GROUP account is linked to another account. For example a specific account to access specific services.


OAKLAND GROUP may contact you:

In relation to any service, activity or online content you have signed up for in order to ensure that OAKLAND GROUP can deliver the services to you, e.g. to verify your email when you sign up for a OAKLAND GROUP account, or to help you reset your password or to check if you still want to use the service (if your account is dormant);
In relation to any correspondence we receive from you or any comment or complaint you make about OAKLAND GROUP products or services;
In relation to any personalised services you are using;
In relation to any contribution you have submitted to OAKLAND GROUP, e.g. on OAKLAND GROUP message boards or via text or voicemail message;
To invite you to participate in surveys about OAKLAND GROUP services (participation is always voluntary);
To update you on any material changes to OAKLAND GROUP’s policies and practices; and
Local pages will give you detailed information about how OAKLAND GROUP will contact you in relation to specific services, activities or online content.

We will never contact you to ask for your OAKLAND GROUP account password, or other login information. Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from OAKLAND GROUP.


OAKLAND GROUP will only send you emails or contact you on OAKLAND GROUP platforms where you have agreed to this. We may personalise the message content based upon any information you have provided to us and your use of OAKLAND GROUP platforms.

We may use information which we hold about you to show you relevant content from OAKLAND GROUP internally or various possible third party sites (e.g. LinkeIn, Twitter, dedicated professional social networks or forums). This could involve showing you a message where we know you have a OAKLAND GROUP account and have used OAKLAND GROUP products and services. If you want to stop all personalised services from OAKLAND GROUP, including targeted messages on third party sites you can visit Your Account in Using OAKLAND GROUP and disable personalisation there.


We will keep your information within OAKLAND GROUP except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.

Generally, we will use your information within OAKLAND GROUP and will only share it outside OAKLAND GROUP where you have requested it or given your consent when any obvious need is shown

We may share your personal information internally (i.e. with other OAKLAND GROUP divisions), for example, we share some personal data associated with specific professional interests or content to better tailor our services to you and your enterprise.

We may also share your data with those of our processors who provide services on our behalf, in particular:

  • Carrying out maintenance operations and technical developments
  • Collection of opinions and customer contact requests
  • Provision of analytical solutions or audience measurement statistics

The access of our processors to your data is based on signed contracts mentioning the obligations incumbent on them in terms of protecting the security and confidentiality of the data.


If you post or send offensive, inappropriate or objectionable content anywhere on or to OAKLAND GROUP websites or otherwise engage in any disruptive behaviour on any OAKLAND GROUP service, OAKLAND GROUP may use your personal information to stop such behaviour.

Where OAKLAND GROUP reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), OAKLAND GROUP may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.


We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with OAKLAND GROUP. If you delete your OAKLAND GROUP account then your personal information is deleted immediately, and the remaining information is anonymised for analytical purposes. For further information about deleting your OAKLAND GROUP account, please see section 11 below.

If you have not used your OAKLAND GROUP account in the last two years then your account may be classed as dormant or may even have been deleted in line with our Privacy & cookies Policy. We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this.


You can always delete your OAKLAND GROUP account. Find out how to delete your account here.

As explained in section 10 above, deleting your OAKLAND GROUP account will erase any personal information in your account that we have about you and it will mean any data we hold about how you have used OAKLAND GROUP will be made anonymous.

Deleting your OAKLAND GROUP account will not delete the data you shared with OAKLAND GROUP for reasons that are not connected with your OAKLAND GROUP account. For example, if you apply for OAKLAND GROUP Shows, Tours & Take Part, we will keep your data so that we can manage that service and tell you about future shows you might like (if you have asked to be kept updated).


Under the EU General Data Protection Regulation (GDPR) you have the right to request a copy of the personal information OAKLAND GROUP holds about you and to have any inaccuracies corrected. We require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files, in such a case, please email dpa.officer@oaklandgrp.com

We will need two copies of forms of identification, which can be:

Driving licence;
Birth certificate;
Utility bill (from last 3 months);
Current vehicle registration document;
Bank statement (from last 3 months);
Rent book (from last 3 months).


OAKLAND GROUP website is international (technology-agency.com), it is made available to international users accessing the website from outside Switzerland or the EU, by OAKLAND GROUP ‘s commercial subsidiaries. All personal information submitted by users outside Switzerland or the EU will be processed in accordance with this Privacy & cookies Policy (and any local terms that apply to certain areas of the site). Where there is a conflict, the local terms will apply.

OAKLAND GROUP stores your personal data in the European Union and Switzerland. However, some processing involves transfers to subcontractors or business partners located in other countries, some of which may have less protective personal data protection legislation than that in force in the country where you reside. In the event of a transfer of this type, OAKLAND GROUP ensures that the processing is carried out in accordance with this privacy policy and that it is governed by the standard contractual clauses of the European Commission which make it possible to guarantee a sufficient level of protection of privacy and fundamental human rights.


a) What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a « device ») web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on OAKLAND GROUP website. However, you can change your cookie settings at any time.

On OAKLAND GROUP websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to a OAKLAND GROUP website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.


Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your OAKLAND GROUP account and to provide a more personalised experience. For example, if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits. OAKLAND GROUP uses this type of information to help improve the services it provides to its users.

Additionally, OAKLAND GROUP Worldwide uses cookies to serve some targeted emails or communication on technology-agency.com to non-Swiss or EU users.

b) Third party cookies in embedded content on OAKLAND GROUP pages

Please note that during your visits to OAKLAND GROUP websites you may notice some cookies that are not related to OAKLAND GROUP or OAKLAND GROUP’s contractors.

To support our constant will to improve our degree of excellence, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, LinkedIn…As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of OAKLAND GROUP website. OAKLAND GROUP does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on OAKLAND GROUP website. However, you can find out about changing your cookie settings here.

Where OAKLAND GROUP embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. OAKLAND GROUP does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

c) OAKLAND GROUP cookies and how to reject cookies

Full information about how OAKLAND GROUP uses cookies, and how to control what cookies are set on your device through OAKLAND GROUP website, can be found on Using OAKLAND GROUP.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of OAKLAND GROUP services, and we might not be able to provide some features you have previously chosen to receive.

d) Other information collected from web browsers

Your web browser may also provide OAKLAND GROUP with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to OAKLAND GROUP Online and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact us at dpa.officer@oaklandgrp.com.


DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.


When you download or use OAKLAND GROUP apps on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide OAKLAND GROUP with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

If you have any concerns about the information which might be accessed from or stored on your device by OAKLAND GROUP, you may wish to only access OAKLAND GROUP content through a web browser and review your web browser settings.


This Privacy & cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to OAKLAND GROUP. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use OAKLAND GROUP websites to submit personal information to OAKLAND GROUP. You can also delete your OAKLAND GROUP account at any time – please see section 11 for details. If material changes are made to the Privacy & cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy & cookies Policy changes).


Some areas, such as OAKLAND GROUP charity appeals have their own Privacy & cookies Policy which you should also read before submitting your personal information.

In relation to OAKLAND GROUP Worldwide, this Privacy & cookies Policy only applies to its use of data collected via the international version of OAKLAND GROUP website, technology-agency.com, which is accessed by users from outside the Switzerland and EU.


We will take all steps we deem to be reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy & cookies Policy. We seek to ensure that we keep your personal data accurate and up to date. However, you are responsible for informing us of any changes to your personal data and other information (such as a change in contact details).

While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. The nature of the internet is such that we cannot guarantee the security of the information you transmit to us electronically, and any transmission is at your own risk. We store information you provide to us on secure servers and deploy appropriate technical and organisational security measures in the storage and disclosure of your personal data to try to prevent unauthorised access or loss

You may revoke your consent to the processing of your data at any time by sending an email to dpa.officer@technology-agency.com. You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information.

Any changes we may make to our Privacy & cookies Policy in the future will be posted on this page and where appropriate notified to you by email. Please check back frequently to see any updates or changes to our Privacy & cookies Policy.


Hereafter the rights you own regarding your personal data we may process:

The right to be informed;
The right of access;
The right to rectification;
The right to erasure;
The right to restrict processing;
The right to data portability;
The right to object;
Rights in relation to automated decision making and profiling.

As mentioned in Section 12 we need proofs of identity to proceed according to your request. Some of those rights fulfilments are subjects to some additional conditions and conformity with the law.


If you any questions or comments about this Privacy & cookies Policy please contact:

Data Protection Officer
20, Route de pré-bois
1215 GENEVA (Switzerland)
Email: dpa.officer@oaklandgrp.com

Gestion des cookies